Your privacy is important to us. We are committed to complying with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This policy sets out how and why we collect, use and store your personal information.
“We”, “us” and “our” means Tigcorp Pty Ltd ACN 122 478 862, Rivervue Residential Developments Pty Ltd ACN 140 930 276, Applewood Residential Developments Pty Ltd ACN 006 938 727 and their related entities.
You consent to us collecting, holding, using and disclosing your personal information in accordance with this policy.
What is Personal Information?
Personal information is any information or opinion about an identified individual or an individual who can be reasonably identified from the information or opinion.
What personal information do we collect and hold?
We collect information about you and your interactions with us that is reasonably necessary for our functions or activities. The information we collect from you may include your personal details (eg. name, gender, date of birth, contact details), information to assist in conducting our business and employment history and educational qualifications (eg. for prospective employees).
If the personal information is sensitive information such as health information or criminal records (for prospective employees), we will only collect that information if you consent to the collection, or we are permitted by law to collect the sensitive information.
We may collect information about how you access, use and interact with our websites. This information may include:
- the location from which you have come to the site and the pages you have visited; and
- technical data, which may include IP address, the types of devices you are using to access the website, device attributes, browser type, language and operating system.
We use cookies on our websites. A cookie is a small text file that the website may place on your device to store information. We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of our website for any of your future visits to the website. We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the website. You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of the website.
Why do we collect your personal information?
We collect, hold and use your personal information so that we can:
- provide you with products and services;
- manage our relationship with you;
- contact you, for example, to respond to your queries or complaints, or if we need to tell you something important;
- comply with our legal obligations; or
- identify and tell you about other products or services that we think may be of interest to you.
If you do not provide us with your personal information, we may not be able to provide you with our services, communicate with you or respond to your enquiries.
How do we collect your personal information?
We will collect your personal information directly from you whenever you interact with us. This may by telephone, email, internet enquiries, face-to-face meetings or from a third party such as a real estate agent.
How do we store and hold personal information?
We store most information about you in computer systems and databases operated by either us or our external service providers. Some information about you is recorded in paper files that we store securely.
We implement and maintain processes and security measures to protect personal information which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure.
These processes and systems include:
- secure servers, which are protected in secure environments;
- identity and access management technologies to control access to systems on which personal information is processed and stored;
- requiring all employees to comply with internal information security policies and to keep information secure;
- requiring all employees to complete ongoing training about information security; and
- monitoring and regularly reviewing our practice against our own policies and industry best practice.
We will also take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the APPs.
Who do we disclose your personal information to and why?
We may disclose your personal information to:
- our related companies;
- our external service providers so that they may perform services for us or on our behalf;
- our consultants (including but not limited to solicitors and financial advisors)
- agents or contractors (including but not limited to real estate agents)
- valuers where we are seeking to value a retirement village villa or apartment.
We may also disclose your personal information to others outside our group of companies where:
- we are required or authorised by law to do so;
- you may have expressly consented to the disclosure or the consent may be reasonably inferred from the circumstances; or
- we are otherwise permitted to disclose the information under the Privacy Act.
Do we disclose personal information to overseas recipients?
We do not disclose your personal information to recipients located outside Australia.
Do we use your personal information for marketing activities?
We will use your personal information to offer you products and services we believe may interest you, but you will always have the opportunity to decline to receive further marketing material from us. If you opt out of receiving further marketing communications we will update our records within a reasonable time.
Access to and correction of your Personal Information
You may access or request correction of the personal information that we hold about you by contacting us at our contact details below. There are some circumstances in which we are not required to give you access to your personal information.
There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).
We will respond to your requests to access or correct personal information in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate, up to date, complete, relevant and not misleading.
Changes to our Privacy Policy
From time to time we may change our policy on how we handle personal information or the types of personal information which we hold. Our current policy will be accessible on our website.
Complaints
If you have a complaint about our handling of your personal information, you can contact us at our contact details below.
We will consider your complaint and provide you with a response.
If you are not satisfied with the way we have handled a privacy issue, you can contact the Office of the Australian Information Commissioner (www.oaic.gov.au).
Mandatory breach reporting
We aim to ensure that your personal information is handled in strict compliance with the APPs under the Privacy Act, and we will take all reasonable steps to mitigate the risk that a breach of privacy will become an eligible data breach. Where we believe that a breach of privacy may have occurred, we will take reasonable steps to manage the situation. We will comply with any applicable breach notification requirements of the Privacy Act, including requirements to notify you and the Office of the Australian Information Commissioner.
How to contact us
If you have any questions, comments or concerns regarding our policy or the way that we manage your personal information please contact us at:
Privacy Officer
C/O Tigcorp Pty Ltd
Level 14, 644 Chapel Street
South Yarra Vic 3141