Life at Rivervue
We have collated some of our most frequently asked questions about life at Rivervue. While we hope you find this information interesting and informative, it is not intended to be a substitute for your legal documentation which will properly determine all of your rights and obligations and which will be provided upon request at Rivervue.
Where can I download a copy of the Rivervue Brochure
Our new Rivervue Brochure is now available for download. Full of useful information including a comprehensive overview
of Rivervue's relaxed lifestyle and enhanced living experience.
Click here to discover how you can enjoy life in style by the water.
When is the right time to move into a Retirement Village?
Each new resident has their own story, the one resounding comment we hear is "I wish I'd done this years earlier'.
The choice is often a practical one such as changing circumstances in your health or home. The garden is too big, the maintenance too much, issues with neighbours or fears of security are themes we hear often.
Many of our residents at Rivervue have moved into the Village to live with people of their own age and background.
We have a number of residents who are still in full time work, but who take advantage of the facility and amenity at Rivervue while they’re young.
Others are in part time work or are starting to reduce their hours in preparation for the adventure of retirement. This transition to retirement can take an extended period of time, and making the decision to move sooner rather than later can make things even easier when the time comes.
Can we have family or friends to stay with us?
Generally you are more than welcome to have family & friends stay with you. If your friends or family are staying for an extended period you will need to discuss this with the Village Manager.
For the protection of all our Residents, and as part of our Health & Safety procedures and Evacuation processes, guests are logged with Rivervue administration.
What is accreditation?
Rivervue is a Quality Innovation Performance Limited (QIP) accredited village.
QIP is a not-for-profit independent provider of community and health service accreditation in Australia.
Being QIP accredited means that our retirement village/community is committed to a comprehensive program which involves:
- Engaging our team and residents to review our organisation’s systems and processes,
- Opening our doors to allow a team of independent assessors to review how our organisation operates, and
- Assessment of our organisation and achievement of meeting a nationally recognised set of standards that focuses on quality, engagement, privacy and safety.
Living in a QIP accredited village/community means you have peace of mind knowing our team is committed to:
- Providing you with high quality services and support in a safe environment,
- Strengthening our engagement with residents and the community,
- Embracing diversity while being respectful and understanding of differences, and
- Constantly improving to create positive outcomes.
Look out for the QIP Accredited Symbol or our accreditation certificate. Our team and our residents are proud of this achievement and as part of this process we continuously strive to make quality improvements to better the village environment.
QIP is a not-for-profit independent provider of community and health service accreditation in Australia.
To learn more about QIP accreditation, visit www.qip.com.au.
Am I responsible for council rates at Rivervue?
Rivervue Residents are responsible for payment of their own rates, which are billed directly from Moonee Valley Council.
Water is billed directly to the Resident from City West Water.
Utilities such as phone, Internet and electricity are set out in your monthly account and run off our embedded networks.
Eligible residents can apply for reductions in their electricity bill via the Non-Mains Electricity Concession rebate scheme
What will it cost for me to move into Rivervue?
In addition to the purchase price of your new home you will be required to pay for:
- Removalists
- Connection fees
- Optional connections such as Internet
- Legal costs
All charges are disclosed on our Fact Sheets which you will be given as part of your visit to the Village.
What make Rivervue secure?
Rivervue is a securely fenced and gated community. There is also a nurse call system within each home and our Community Centre. Residents who require assistance for medical, personal or security reasons can use this service to speak directly to registered nurses who are able to escalate issues as required.
Our Village staff are onsite six days a week during office hours.
Will I own my home at Rivervue?
Under the Retirement Village Act (RVA) 1986 there are a number of ways in which ownership can be held.
Examples leasehold, strata , loan licence, Company Share etc.
Click here for a copy of the Act.
Rivervue is a lease hold Village. Residents sign into a 99 year lease, whereby the right to reside is granted for a period of 99 years.
As there is no transfer of title, no Stamp Duty is payable, and security of tenure is provided by means of the Residence and Management Contract, which is regulated by the Act.
Can we bring our pet?
Rivervue is a pet-friendly Village; we understand the benefits of pet ownership, and have a soft spot for all our furry friends.
A small dog or cat are very welcome at Rivervue . Each circumstance is unique and we suggest that you discuss your pet with our Village Manager to ensure you understand the Pet Policy at Rivervue.
Can family & friends use the Village facilities?
Visiting friends and family are welcome at Rivervue. We are happy for guests to use the facilities providing they acknowledge the rules and regulations and are also accompanied by a Resident at all times.
Is there a monthly fee?
Rivervue Residents pay a monthly Service Fee and Sinking Fund contribution.
Service fees provides for the operation of the Village and covers all expenses you would see under an Owners' Corporation. Items like public liability insurances, gardening, maintenance, contracts for essential services, monitoring of the Emergency Call System, the costs of a Village Manager and other staff are included in the service fee.
The Sinking Fund Contribution is used to pay for, among other things, improvements to the Village, including maintenance, repairs, replacements, renovations, additions, variations and upgrading to the Village. This fund ensures that the current high standard of finish and presentation is maintained for many years to come.
Is there a Residents’ Committee at Rivervue?
Our Residents Committee is currently comprised of seven members.
These Residents represent the interests of the wider Resident population in meetings with Rivervue Management and work tirelessly on their behalf to introduce programs, or events that better the community.
Rivervue is a growing Community that cares for each other, and the Residents' Committee have played a part in developing a caring approach to community living.
