Frequently Asked Questions - Over 55’s Living
We understand that moving to a retirement village is a big decision. We have collated some of our most frequently asked questions about life at Rivervue and over 55 living in general, including buying a retirement home, having pets, our accreditation, costs, and other independent living questions.
While we hope you find this information useful, it is not a substitute for your legal documentation which will properly determine all your rights and obligations. This information is available from Rivervue upon request. If you have any other questions regarding over 55 independent living, please contact our friendly team.
When is the right time to move into a retirement village?
Each new resident has their own story, but the one resounding comment we hear is, "I should have done this years ago."
The choice is often a practical one such as changing circumstances in your health or home. The garden is too big, the maintenance too much, issues with neighbours, or fears of security are themes we hear often.
Many of our residents at Rivervue have moved into the village to live with people of their own age and background.
We have a number of residents who are still in full time work, but who take advantage of the facilities and amenities at Rivervue while they’re young and transitioning into retirement.
Others are in part-time work, or are starting to reduce their hours in preparation for the adventure of retirement. This transition to retirement can take an extended period of time, and making the decision to move sooner, rather than later, can make things even easier when the time comes.
What will it cost for me to move into Rivervue?
In addition to the purchase price of your new home, you will be required to pay for:
- Removalists
- Connection fees
- Optional connections such as Internet
- Legal costs
All charges are disclosed in our Fact Sheets which you will be given as part of your visit to the village.
Will I own my home at Rivervue?
Under the Retirement Village Act (RVA) 1986 there are a number of ways in which ownership can be held.
Examples include leasehold, strata, loan licence, Company Share, etc.
Click here for a copy of the Act.
Rivervue is a leasehold village. Residents sign into a 99 year lease, whereby the right to reside is granted for a period of 99 years.
As there is no transfer of title, no stamp duty is payable, and security of tenure is provided by means of the Residence and Management Contract, which is regulated by the Act.
Is there a monthly fee?
Rivervue residents pay a monthly Service Fee and Sinking Fund Contribution.
Service Fees provide for the operation of the village, and cover all expenses you would see under an owners' corporation. Items like public liability insurances, gardening, maintenance, contracts for essential services, monitoring of the emergency call system, as well as the costs of a Village Manager and other staff, are included in the Service Fee.
The Sinking Fund Contribution is used to pay for, among other things, improvements to the village including maintenance, repairs, replacements, renovations, additions, variations and upgrades. This fund ensures that the current high standard of finish and presentation is maintained for many years to come.
Am I responsible for council rates at Rivervue?
Rivervue residents are responsible for payment of their own rates, which are billed directly from Moonee Valley Council.
Water is billed directly to the resident from Greater Western Water.
Utilities such as phone, Internet, and electricity, are set out in your monthly account and run off our embedded networks.
Eligible residents can apply for reductions in their electricity bill via the Non-Mains Electricity Concession rebate scheme.
What is accreditation?
Rivervue is a Quality Innovation Performance Limited (QIP) accredited village.
QIP is a not-for-profit independent provider of community and health service accreditation in Australia.
Being QIP accredited means that our retirement village is committed to a comprehensive program which involves:
- Engaging our team and residents to review our organisation’s systems and processes
- Opening our doors to allow a team of independent assessors to review how our organisation operates
- Assessment of our organisation and achievement of meeting a nationally recognised set of standards that focuses on quality, engagement, privacy and safety.
Living in a QIP accredited village means you have peace of mind knowing our team is committed to:
- Providing you with high quality services and support in a safe environment
- Strengthening our engagement with residents and the community
- Embracing diversity while being respectful and understanding of differences
- Constantly improving to create positive outcomes.
Look out for the QIP Accredited Symbol or our accreditation certificate. Our team and our residents are proud of this achievement, and as part of this process we continuously strive to make quality improvements to better the village environment.
To learn more about QIP accreditation, visit www.qip.com.au.
Can family and friends use the facilities?
Visiting friends and family are welcome at Rivervue. We are happy for guests to use the facilities providing they acknowledge the rules and regulations and are also accompanied by a resident at all times.
Can we have family or friends stay with us?
Generally, you are more than welcome to have family and friends stay with you. If your friends or family are staying for an extended period, you will need to discuss this with the Village Manager.
For the protection of all our residents, and as part of our Health & Safety procedures and Evacuation processes, guests are logged with Rivervue administration.
What makes Rivervue secure?
Rivervue is a securely fenced and gated community providing peace of mind for our residents.
There is also a nurse call system within each home and our Community Centre. Residents who require assistance for medical, personal or security reasons can use this service to speak directly to registered nurses who are able to escalate issues as required.
Our village staff are on-site six days a week during office hours.
Can we bring our pet?
Rivervue is a pet-friendly village. We understand the benefits of pet ownership, and have a soft spot for all our furry friends.
Dogs and cats are very welcome at Rivervue. We suggest that you discuss your pet with our Village Manager to ensure you understand the Pet Policy at Rivervue.
Is there a Residents’ Committee at Rivervue?
Our Residents' Committee is currently comprised of seven members.
These residents represent the interests of the wider resident population in meetings with Rivervue Management, and work on their behalf to introduce programs or events that better the community.
Rivervue is a growing community that cares for each other, and the Residents' Committee have played a part in developing a caring approach to community living.
Is public transport easily available?
At Rivervue, our residents are fortunate to have public transport services located just metres from the front gate. There are bus stops directly outside the village on Canning Street for the 406 route, from Keilor East to Footscray Station via Highpoint Shopping Centre.
250m away we also have a tram stop with #57, from West Maribyrnong to Flinders Street Station, and #82 from Footscray to Moonee Ponds.
We also provide all our residents access to our own complimentary bus service that takes residents to Highpoint Shopping Centre.